Now Hiring - Product Application Engineer, CO2 in San Leandro, CA

Major Duties & Responsibilities:

• Build out lifecycle support infrastructure from project inception to end-of-life management
• Assist the sales team in conducting pre-sales engineering analysis, system integration, bill of materials, and preparing sales materials. Respond to customer and client inquiries.
• Steward and develop processes to manage the product lifecycle. This includes internal and external communication, coordination, and management of records of equipment deployment, maintenance, and repairs.
• Collect industry data to recommend product commercial requirements (e.g. warranty, return policy)
• Support product management efforts; quickly develop technical expertise in product and how it integrates into refrigeration & heat pump systems.
• Collect and report the voice of customer feedback
• Defining and improving technical requirements for current and future products
• Define and build tools to enable refrigeration engineers, engineers of record and OEM engineers to specify, install and integrate Energy Recovery technology into typical refrigeration systems
• Lead and conduct industry and customer education (delivering technical information, training material, verification, and accreditation process).
• Engage with and educate leading experts in the industry about the value proposition of the Energy Recovery device
• Support OEM and end-user/operator account management, as needed
• All other projects and duties as assigned

Skills & Requirements

• B.S. or higher in engineering or technical field
• Experience in Refrigeration and/ or Heat Pump Industry is required
• 5-7 years of experience in engineering, product development, sustainment, or operations/business operations
• Experience in developing and implementing business/operational processes and infrastructure
• Ability to develop business plans and other commercial documents (particularly customer-facing documents)
• Conversant and familiar with engineering analysis software (CAD – Solidworks preferred, Visio, P&ID/system schematic development.
• Skilled in customer/stakeholder relationship management, business planning, teamwork, and execution.
• Superior oral & written communications and interpersonal/relationship skills including the ability to convey technical information clearly at all levels.
• Strong customer-centric mindset – understanding customer’s requirements and ability to think like a customer is required
• Ability to adapt to a dynamic environment
• Fluency in spoken and written English is required.
• Valid Passport and ability to travel internationally
• Basic time management skills, and knowledge of business software platforms (Microsoft Word, Excel, Powerpoint, Visio, CRM etc.)
• Availability to travel up to 20% of the time (domestic and international)